TAUT
SLA-Driven Warranty Portal

Enterprise Warranty & SLA Dashboard

Not ticket-driven. SLA-driven. Enter your serial number to fetch real-time warranty status, purchase records, and your applicable SLA commitment.

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Serial number is printed on the rear panel or purchase invoice. Need help? Call 9266063050

SLA Commitments

Response Guaranteed. In Writing.

TAUT operates on documented SLA contracts — not best-effort ticket queues. Every enterprise warranty includes a binding response commitment.

Metro SLA

4-Hour

First Response SLA

Resolution: Next Business Day

Coverage: Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Pune

Tier-2 Cities SLA

12-Hour

First Response SLA

Resolution: 2 Business Days

Coverage: All state capitals & major cities

Pan-India SLA

24-Hour

First Response SLA

Resolution: 3–5 Business Days

Coverage: All remaining districts & remote locations

Onsite Engineer Dispatch

Certified ASP engineers dispatched to your location — no courier-in warranty.

Upto 5-Year Comprehensive Cover

Parts, labour, and travel covered. No hidden charges for standard fault resolution.

Dedicated Support Line

Enterprise clients get a named support contact — not a ticket queue.

Escalation Protocol

Unresolved tickets auto-escalate to Senior Engineers at T+4 hours in metro zones.

Need a Custom SLA Contract?

For large fleet deployments, we offer bespoke SLA agreements with dedicated account managers and guaranteed parts inventory.