Support Center

System does not power on

Confirm the wall socket is live, reseat the power cable, and hold the power button for 10 seconds to drain residual charge before retrying.

No display on the monitor

Reseat the display cable at both ends, try a different cable or port, and confirm the monitor input source matches the connected port.

Slow performance after update

Install the latest chipset and graphics drivers, then check for pending Windows updates and restart the system.

Wi-Fi not detected

Verify the Wi-Fi driver is installed from the driver page, ensure airplane mode is off, and check that the antenna is connected.

Audio not working

Set the correct playback device in Windows sound settings and reinstall the audio driver for your model.

USB device not recognised

Try another port, install the USB controller driver, and check Device Manager for unknown devices.